Job Information
Nelnet Firstmark Services Representative II - Specialty Team C in Boise, Idaho
Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.
The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.
Firstmark Services is the operational division for consumer loan servicing within Nelnet Diversified Services. We provide innovative and flexible financial solutions that enable our clients’ success and deliver a positive experience to their customers. Maintain compliance standards through the review and completion of various tasks. This includes system processing and reconciliation. Participate in meetings and represent the area on committees and project teams. Serve as a mentor and resource for management and staff.
Must reside within a 60-mile radius of Lincoln, NE or Brownsville, TX.
Hourly Pay Rate: $13.50
Job Responsibilities:
Commit to Performance Based Organization (PBO) & Easy to Do Business with (ETDBW) philosophy.
Performs loan documentation reviews for consumer loans based on the program's guidelines and regulatory standards.
Communicates with team members, supervisor, lenders, and customers in an effective manner to facilitate the appropriate exchange of information necessary to meet documentation requirements.
Will be responsible for communicating professionally directly with our lender clients.
Will be responsible for tracking and processing tasks in a timely manner.
Identify trends and problems and proactively take steps to resolve.
Will be working directly with customers to guide them through the processes supported; Forbearances, SCRA Military Benefits, Repayment Plans, Death Notifications, Disability Notifications.
Research and resolve complex and unique accounts.
Work with internal and external customers; resolving issues.
Work on special projects as assigned by leadership team.
Work with team to meet and exceed department goals and objectives.
Research and provide support for audit related requests.
EDUCATION:
High school degree or equivalent required.
EXPERIENCE:
1 - 2 years customer service experience and/or general work experience preferred.
Proficient with Excel, and web-based applications
Knowledge of Loan Servicing and/or Originations systems preferred.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
Service Excellence
Oral communications
Written communications
Teamwork
Accuracy/Attention to Detail
Working with MS Office
Business Math
Problem Solving
Managing Multiple Priorities
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (http://nelnetinc.com/careers/benefits/) .
Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net .
Nelnet is a Drug Free and Tobacco Free Workplace.
You may know Nelnet as the nation’s largest student loan servicer – but we do more than that. A lot more. We’re also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that’s just a shortlist). For over 40 years, we’ve been serving our customers, associates, and communities to make dreams possible.
EEO Info (https://nelnetinc.com/wp-content/uploads/EEO-poster.pdf) | EEO Letter (https://nelnetinc.com/wp-content/uploads/EEO-Jeffs-Letter.pdf) | EPPA Info (https://nelnetinc.com/wp-content/uploads/Employee-Polygraph-Protection-Act-Poster.pdf) | FMLA Info (https://nelnetinc.com/wp-content/uploads/FMLA-Leave.pdf)